Client Services
Returns & Exchanges
This page contains placeholder returns and exchange procedures for Kraft Treasure.
Request Process
- Customers may raise a return or exchange request within the applicable window after delivery.
- Requests may be reviewed **based on product condition**, order details, and the reason shared by the customer.
- Approved exchange requests may depend on available stock of the requested product.
- Refund or replacement timelines may begin after the returned item is inspected.
Eligible Cases
Incorrect item received against the confirmed order.
Transit damage reported with supporting proof.
Eligible exchange requests for items that remain in stock.
Cases That May Not Qualify
- Customized or personalized products after approval.
- Requests raised after the return window closes.
- Products returned without original protective packaging where required.